Privacy Policy

What we collect

We collect account information you provide, including email address and authentication data. We also process the content you upload or enter, such as product images, logos, optional presenter photos, personal-wish portraits, greeting messages and project-specific face-use consent, business briefs, concepts, render prompts, generated videos, and support messages.

We collect limited technical information needed to operate and secure the Service, such as device, browser, IP-address-derived security signals, and usage events.

Content safety review

We send creative text and relevant uploaded images, including enabled presenter photos, to OpenAI for automated safety review before generation. Generated concepts and anime reference frames are also reviewed before further use. Reviews help block sexual, exploitative, abusive, hateful, threatening and unlawful content. Turning off a presenter excludes its face reference from future generation reviews unless it was separately supplied as a product reference. We avoid recording reviewed content in safety logs.

How we use it

We use this information to authenticate users, operate workspaces, create concepts and renders, prevent abuse, maintain the Service, respond to support requests, and comply with law. We do not sell uploaded creative assets or personal information.

Service providers

We use infrastructure and generation providers to deliver the Service, including Vercel for hosting, Supabase for authentication and storage, OpenAI for concept and voice generation, Luma for video generation, OpenAI for anime image creation, Runway and its Kling model provider for native-audio video generation, Shotstack for media assembly, and Stripe for subscription billing. These providers process account, creative, media, or payment-related information as needed to provide their services. ViralFrame does not store complete payment-card numbers.

Personal Wishes

Personal Wishes uses one recipient portrait and an optional second person’s portrait, your occasion, names and message to create a 10-second animated greeting. We store a dated permission record and send portraits to OpenAI for safety review and animated scene creation, then send the resulting scene to Runway/Kling for video and optional generated narration. No voice is cloned. You must have permission from everyone shown and parental or guardian permission for children. Portraits and videos are stored privately; temporary signed links allow viewing and downloading. Anyone you share a signed link with may access it until it expires, and downloaded copies remain with their recipients. Delete the wish project to remove its stored portraits, frames and videos from the active Service, subject to retention limits below. Already-submitted provider requests cannot be recalled. Resemblance and animation quality can vary.

Optional anime presenters

When you upload your own photo and expressly enable face use, we store the photo and a dated consent record for that project. We send the photo to OpenAI to create an anime reference frame and send that frame to Runway/Kling to generate your ad. We do not use this feature to identify you or clone your voice. Turn the presenter off in the saved project to stop face use in future generation requests. Requests already submitted and saved videos are not recalled or removed by turning it off. Anime resemblance and continuity can vary. Delete the project to remove its stored presenter photos and frames from the active Service, subject to the retention limits below.

Retention and deletion

Projects and their related assets remain in your workspace until you delete them or close your account, subject to limited backup, fraud-prevention, and legal-retention needs. Deleting a project removes its related application records and requested stored assets from the active Service.

Your responsibilities and choices

Only upload content you are permitted to use. Do not upload personal data or images of minors unless you have the required authority and consent. You may request account assistance or privacy information through the support contact published in the Service.

Security and changes

We use reasonable technical and organizational safeguards, but no online service is perfectly secure. We may update this policy as the Service evolves; the latest version will be posted here with its updated date.